Service Policy

This service policy outlines how StackVerse  We delivers, manages, and supports services provided via https://stackverse.dev.
By engaging with our services, you acknowledge and agree to the conditions outlined below. This policy ensures transparency, clear communication, and a smooth service experience. We may update this policy occasionally and recommend revisiting this page regularly.

Scope of Services

StackVerse offers a full suite of digital solutions including:

• Custom web and mobile app development
  
  

• UI/UX design
  
  

• Backend development and API integrations
  
  

• Shopify and eCommerce services
  
  

• Marketing automation and performance campaigns
  
  

• Technical consulting and MVP development

All services are provided remotely unless stated otherwise, and each project or engagement is governed by a separate scope of work, proposal, or agreement.

Service Initiation

Services commence once:

• A formal agreement or invoice is accepted
  
  

• The initial payment or deposit is received
  
  

• Required materials and inputs are provided by the client (e.g., branding assets, copy, credentials)

Delays in these steps may affect project timelines.

Project Communication

We communicate with clients through:

• Email
  
  

• WhatsApp or Slack (if agreed)
  
  

• Scheduled Zoom or Google Meet calls

Regular updates are provided throughout the project. A dedicated project coordinator or point of contact will be assigned to each client.

Service Delivery Timeline

Estimated timelines are shared during the proposal phase and are subject to client feedback, third-party dependencies, and timely approvals. We strive to meet delivery deadlines and will notify you promptly if adjustments are required.

Milestone-based deliveries are common for larger projects.

Client Responsibilities

Clients are expected to:

• Provide accurate and complete project briefs
  
  

• Respond to queries and approve work within reasonable timeframes
  
  

• Fulfill payment obligations as per agreed terms

Delays in client feedback or incomplete inputs may lead to schedule shifts or service pauses.

Support & Maintenance

Depending on the package, we may offer post-launch support which includes:

• Bug fixing
  
  

• Technical updates
  
  

• Minor content changes

Ongoing maintenance or feature requests beyond the agreed scope may incur additional charges.

Third-Party Tools & Services

We may recommend or integrate with third-party tools (e.g., payment gateways, hosting, analytics). StackVerse is not responsible for service disruptions, pricing changes, or limitations imposed by these providers.

Contact Us

For inquiries, support, or project updates, please contact:

StackVerse
Email: contact@stackverse.dev
Phone: +92 333 3148970
Office # 2, 3rd Floor, Commercial  Area, FECHS, 0-9, Islamabad., Pakistan

Last updated: June 2025